Refund / Return Policy

Refund Policy

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TL:DR - Money Back Guarantee

If your aren't satisfied with your purchase for any reason, send it back within 30 days for a full refund.

The Catch: To qualify for a full refund, your item must still be in good condition. (You can't drag it behind your car for 29 days and expect a refund.)

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in good, serviceable condition.

To complete your return, we require a receipt or proof of purchase. (Your order email is fine.)

There are certain situations where only partial refunds may granted (if applicable)
- Obvious signs of heavy use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dutchovenkits@gmail.com.

Sale items (if applicable)
Sale items will be refunded at the Sale price.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Dutch Oven Kits 2977 Delta Rd Brentwood California US 94513

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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