Shipping & Return Policy
If You Have Any Questions or Issues:
Please contact us if you have any problems with your order. If we messed something up, we WILL make it right!
Cancellations
To cancel an order, request a cancellation within: 24 hours of purchase.
*Items already in transit can not be canceled.
Items Returned to Sender
If your item(s) are returned to sender, we will issue a refund minus shipping costs. We are no longer re-shipping orders that are returned to sender. You are welcome to place the order again.
Unfortunately, this situation seems to be coming up quite often and we can no longer absorb the cost of shipping.
Returns
If you are not satisfied with your purchase, we gladly accept returns.
Buyers are responsible for all return shipping costs. If you use our return label, the cost will be deducted from the refund. You are also welcome to ship the item on your own.
Please Contact us within 30 days of delivery. If 30 days have passed, items can not be returned.
Shipping costs (if applicable) are not refundable.
Conditions of return
Buyers are responsible for all return shipping costs. (Usually around $13 - $18+ depending on location).
Items should be in their original condition and UNUSED. (You can’t fart all over a blanket and expect a full refund)
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Approved Returns
Returned items should be shipped within: 7 days of approval to:
Dutch Oven Kits
2977 Delta Rd
Brentwood, CA 94513
Using a shipping service with a tracking number is strongly recommended.
Unless they arrive damaged or defective, the following items can't be returned or exchanged if they have been opened:
Shart Wash Soap Bars
Shart Wipes Antibacterial Wipes
Timeframes
Once we receive the returned item, we will notify you via email and issue a refund.
The refund should arrive in 7- 14 days depending on the payment method used at the time of purchase.
Thank You!